Shipping & Delivery

DELIVERY DELAYS DUE TO COVID-19

Due to the current global situation, shipments may experience some delays, but please rest assured your order will still be delivered to you. We appreciate your patience in these difficult times.

We are closely following official regulations to ensure we are prioritising the well-being of both our staff and customers, as this is of utmost importance to us. Where possible, we are working from home, while our warehouse team are following strict safety protocols that are implemented to protect their well-being. These precautions may result in a slightly longer dispatch time than we usually deliver, but we will do our utmost to ensure that all orders are get to you as soon as possible.

We recommend monitoring your local postal service for up-to-date information on deliveries in your local area, as these vary from region to region. Please feel free to reach out to us anytime if there are any concerns about any order in transit.

When will my items be shipped?

To estimate when you can expect your order, please refer to the timeframe below. 

Package and ship your order within 2-3 business days.

In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more.

How much are the shipping costs?

We use flat shipping rate of $4.95 for shipping within US and $11.95 for international shipping.

ESTIMATED TIME OF ARRIVAL (Production + Shipping time)

Product	US	Other countries
Apparel	3 - 7 days	10 - 20 days
Blanket	7 - 14 days	UNAVAILABLE
Mug, Canvas, Poster	4 - 8 days	10 - 20 days

 

PLEASE NOTE:

1. The above timeframe is only applied for orders to the US with standard shipping method ("days" here is "business days")
2. The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
4. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.. We're so sorry for this inconvenience and hope that you can understand for us.
5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this. 

 

How to Check/Track order status?

- If your order has been shipped out, a Tracking Number will be sent to you via email.

-You can track your order via the following link: https://www.17track.net/en.

- Contact TeesGifts Customer Service at: support@teesgifts.com if you have any doubts referring to your orders.

 

I never received my package, what should I do?

Many times your package will be sitting at the local post office due or there was a missed delivery attempt. 

For U.S. orders, if a package has not been successfully delivered and it has been more than 20 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 20 days and tracking data is showing, please patiently wait until the package has a chance to arrive.

For international orders, if a package has not been successfully delivered and it has been more than 30 days and tracking data is showing we will replace or refund these orders. 

If your item has not arrived within the time frame, contact TeesGifts Customer Service at: support@teesgifts.com and we will do our best to help you!

 

 How much is shipping?

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. 

Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

 

International buyers - What about customs? Will I be charged for duties or customs when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

 

Please check with your country's customs office to determine what these additional costs will be.